Privacy Policy
This Privacy Policy explains how Ted & Teddy (“Ted & Teddy,” “we,” “us,” or “our”) collects, uses, discloses and protects your personal information when you visit our online store, place an order, contact us or otherwise use our services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Contact
For questions about this Privacy Policy, our privacy practices or your personal information, please contact us at:
Email: info@tedandteddy.com
Business name: Ted & Teddy
2. Personal Information We Collect
The personal information we collect depends on how you interact with our website and services.
Information you provide to us
We may collect information that you provide directly, including:
- Your name
- Email address
- Telephone number
- Billing address
- Shipping address
- Account information
- Order details
- Products viewed, added to your cart or purchased
- Messages and customer-service enquiries
- Reviews, survey responses or other content you submit
- Marketing and communication preferences
Payment information
When you make a purchase, your payment information is processed by our payment providers. Depending on the payment method selected, this may include your credit or debit card information, billing details or payment-account information.
Ted & Teddy does not necessarily store your complete payment-card details directly.
Information collected automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser and device type
- Operating system
- Time zone
- Cookie identifiers
- Pages and products viewed
- Referring website
- Search terms
- Shopping-cart activity
- Checkout activity
- How you interact with our website and advertisements
We may collect this information through cookies, pixels, tags, log files and similar technologies.
3. How We Use Personal Information
We may use your personal information to:
- Operate and maintain our online store
- Process and fulfil orders
- Process payments
- Arrange shipping and delivery
- Send order confirmations, receipts and delivery updates
- Provide customer support
- Respond to questions, requests and complaints
- Manage returns, exchanges and refunds
- Create and manage customer accounts
- Detect, investigate and prevent fraud or misuse
- Improve our website, services and customer experience
- Analyse website performance and customer behaviour
- Personalize content and product recommendations
- Send marketing communications where permitted
- Display or measure relevant advertising
- Request feedback or product reviews
- Meet our legal, tax, accounting and regulatory obligations
- Protect our business, customers and legal rights
4. Legal Grounds for Processing
Where applicable law requires us to identify a legal basis, we process personal information based on one or more of the following:
- Your consent
- The performance of a contract with you
- Compliance with a legal obligation
- Our legitimate business interests
- The protection of our legal rights
- The protection of an individual’s vital interests
You may withdraw your consent where processing is based on consent. Withdrawing consent does not affect processing that took place before the withdrawal.
5. Shopify
Our online store is hosted through Shopify, which provides the e-commerce platform that enables us to sell products and services.
Shopify may process personal information when you visit our store, create an account, complete a checkout or otherwise interact with Shopify-powered services. Shopify processes information according to its own privacy practices.
6. Service Providers
We may disclose personal information to trusted third parties that help us operate our business, including providers that assist with:
- Website hosting and e-commerce services
- Payment processing
- Order fulfilment
- Warehousing and shipping
- Customer service
- Email and SMS communications
- Website analytics
- Fraud prevention
- Advertising and marketing
- Review collection
- Information technology and security
- Professional, accounting and legal services
These providers may only use personal information as necessary to perform services for us or as otherwise permitted by law.
7. Shipping and Fulfilment Partners
To deliver your order, we may share relevant information with suppliers, fulfilment providers, couriers and logistics partners.
This may include your:
- Name
- Shipping address
- Telephone number
- Email address
- Products ordered
- Delivery instructions
Some fulfilment or shipping providers may operate outside Canada.
8. Marketing Communications
With your consent or where otherwise permitted by law, we may send emails or text messages about:
- New products
- Promotions
- Special offers
- Abandoned carts or checkouts
- Order-related reminders
- Product recommendations
- Requests for reviews
You can unsubscribe from marketing emails by selecting the unsubscribe link included in our messages.
You may opt out of marketing text messages by following the instructions provided in the message. You may still receive essential transactional communications relating to an order.
9. Cookies and Similar Technologies
We use cookies and similar technologies to operate and improve our website.
Cookies may be used to:
- Remember items in your shopping cart
- Keep you signed in
- Save your preferences
- Enable checkout functionality
- Prevent fraud
- Measure website traffic and performance
- Understand how visitors use our website
- Personalize content
- Measure and deliver advertising
Some cookies are required for the website to function. Others may be used only after you provide consent, depending on your location.
You can control cookies through your browser settings and, where available, through our cookie-consent tool. Blocking certain cookies may prevent parts of the website from working correctly.
10. Analytics and Advertising
We may work with analytics and advertising providers to understand how visitors use our website and to measure or improve our advertising.
These providers may collect information about:
- Your device
- Your browser
- Your IP address
- Pages or products viewed
- Purchases
- Your interaction with advertisements
- Cookie and advertising identifiers
Depending on your location, you may have the right to reject non-essential cookies or opt out of targeted advertising.
11. When We May Disclose Personal Information
We may disclose personal information:
- To service providers acting on our behalf
- To payment, fulfilment and delivery partners
- When you direct or authorize us to do so
- To comply with applicable laws or lawful requests
- To respond to court orders, subpoenas or regulatory enquiries
- To prevent fraud, security incidents or illegal activity
- To enforce our terms and protect our rights
- In connection with a merger, sale, restructuring or transfer of our business
- To professional advisers such as lawyers and accountants
We do not disclose personal information for unrelated purposes without consent unless permitted or required by law.
12. International Data Transfers
Ted & Teddy, Shopify and our service providers may process or store personal information in countries other than the country in which you live.
As a result, your information may be subject to the laws of the country in which it is processed and may be accessible to courts, law-enforcement bodies or regulatory authorities in that jurisdiction.
Where required, appropriate safeguards will be used for international transfers.
13. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Complete the purposes described in this policy
- Provide products and services
- Maintain business and transaction records
- Meet tax, accounting and legal requirements
- Resolve disputes
- Prevent fraud
- Enforce agreements
Retention periods depend on the type of information, the purpose for which it was collected and applicable legal requirements.
14. Data Security
We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, use, alteration, loss or disclosure.
However, no internet transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential.
15. Your Privacy Rights
Depending on your location, you may have the right to:
- Request access to your personal information
- Ask us to correct inaccurate information
- Ask us to delete certain information
- Withdraw consent
- Object to or restrict certain processing
- Request a portable copy of certain information
- Opt out of marketing communications
- Opt out of certain targeted advertising or data sharing
- Submit a complaint to a privacy regulator
To exercise a privacy right, contact us at info@tedandteddy.com.
We may need to verify your identity before completing a request. We will respond within the period required by applicable law.
16. Canadian Residents
Canadian residents may have rights under the Personal Information Protection and Electronic Documents Act and applicable provincial privacy legislation.
You may request access to personal information we hold about you and ask that inaccurate or incomplete information be corrected. You may also withdraw consent, subject to legal or contractual restrictions and reasonable notice.
To make a request or complaint, contact us at info@tedandteddy.com.
If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy authority.
17. European and United Kingdom Residents
If you are located in the European Economic Area, Switzerland or the United Kingdom, you may have additional rights, including the rights to:
- Access your personal information
- Correct inaccurate personal information
- Request deletion
- Restrict or object to processing
- Request data portability
- Withdraw consent
- Lodge a complaint with your local data-protection authority
Where personal information is transferred internationally, we will use safeguards required under applicable data-protection law.
18. United States Residents
Residents of certain US states may have additional privacy rights, which may include the right to:
- Know what personal information we collect and use
- Request access, correction or deletion
- Obtain a portable copy of personal information
- Opt out of certain targeted advertising
- Opt out of the sale or sharing of personal information, where applicable
- Appeal a decision concerning a privacy request
We will not discriminate against you for exercising an applicable privacy right.
19. Children’s Privacy
Our website and services are not directed toward children, and we do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided us with personal information, contact us at info@tedandteddy.com so that we can review and, where appropriate, delete it.
20. Automated Decision-Making
We and our service providers may use automated systems to detect fraud, suspicious transactions or security risks.
We do not intend to make decisions based solely on automated processing that produce significant legal effects unless permitted by law and accompanied by appropriate safeguards.
21. External Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy, security or content practices of those websites. We recommend reviewing their privacy policies before providing personal information.
22. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to:
- Our services
- Our business practices
- Technologies we use
- Legal or regulatory requirements
The revised version will be published on our website with an updated “Last updated” date.
23. Complaints
If you have a concern about how we handle personal information, please contact us first at:
We will review your concern and respond within a reasonable period.