Terms of Service

These Terms of Service govern your access to and use of the website and online services operated by Ted & Teddy.

Throughout these Terms, the words “Ted & Teddy,” “we,” “us” and “our” refer to Ted & Teddy. The words “you” and “your” refer to any visitor, customer or other user of our website.

By visiting our website, creating an account, placing an order or otherwise using our services, you agree to these Terms of Service and to any policies referenced within them, including our Privacy Policy, Shipping Policy and Refund Policy.

Please read these Terms carefully before using our website. If you do not agree with them, you should not access the website or use our services.

1. About Our Store

Ted & Teddy operates an online store offering products and accessories for pets and pet owners.

Our store is powered by Shopify, which provides the e-commerce platform through which we offer our products and services.

Questions about these Terms may be sent to:

Email: info@tedandteddy.com
Store name: Ted & Teddy

2. Eligibility

By using our website, you confirm that:

  • You are at least the age of majority in your province, state or country of residence; or
  • You have permission from a parent or legal guardian to use the website.

You may not use our website or products for any unlawful, fraudulent or unauthorized purpose.

You must not violate any applicable law when using our services, including laws relating to intellectual property, privacy, fraud, consumer protection or online conduct.

3. Acceptable Use

You agree not to:

  • Introduce viruses, malware or other harmful code;
  • Attempt to gain unauthorized access to our website, accounts or systems;
  • Interfere with the security or operation of the website;
  • Collect personal information about other users without permission;
  • Use automated tools to scrape, copy or extract website content;
  • Submit false, deceptive or misleading information;
  • Impersonate another person or organization;
  • Use the website to harass, threaten or harm others;
  • Use our services for illegal or fraudulent activities;
  • Infringe our rights or the rights of another person.

We may suspend or terminate access to our website when we reasonably believe these Terms have been violated.

4. Products and Availability

Certain products may be available exclusively through our online store.

Product availability may be limited, and we cannot guarantee that an item will remain available after it has been placed in your cart.

We reserve the right to:

  • Add, modify or discontinue products;
  • Limit the number of products purchased by a customer;
  • Restrict sales in certain locations where necessary;
  • Refuse or cancel orders in the circumstances described in these Terms.

A product being displayed on our website does not guarantee that it is currently available.

5. Product Information

We aim to provide clear and accurate product descriptions, images, measurements, colours and other information.

However:

  • Colours may appear differently depending on your screen and device;
  • Product dimensions may vary slightly;
  • Packaging may differ from what is shown;
  • Manufacturers or suppliers may update product specifications;
  • Minor differences may occur between product images and the item received.

You are responsible for reviewing the product description, measurements, materials, intended use and care instructions before purchasing.

Nothing in this section limits any mandatory consumer rights that apply to your purchase.

6. Pet Product Safety

You are responsible for determining whether a product is suitable for your pet’s breed, size, age, health, strength and behaviour.

Always:

  • Read and follow the instructions supplied with a product;
  • Choose the correct product size;
  • Inspect products regularly for wear or damage;
  • Supervise pets when using toys, accessories or chew products;
  • Remove a product immediately if it becomes damaged;
  • Keep small parts away from children and animals that may swallow them.

No pet toy or accessory should automatically be considered indestructible.

Our products are not a substitute for professional veterinary care. Contact a veterinarian when you have concerns about your pet’s health, diet or safety.

7. Prices and Currency

Product prices are shown on our website and may change without prior notice.

The applicable price is the price displayed at the time your order is submitted, except where there is an obvious pricing or technical error.

The currency charged will be shown during checkout.

Unless clearly stated otherwise, prices may not include:

  • Shipping costs;
  • Import duties;
  • Customs charges;
  • Local taxes;
  • Payment-provider fees.

Any additional charges will be displayed at checkout when we collect them directly. Charges imposed separately by customs authorities, couriers, banks or payment providers may remain your responsibility.

8. Orders

Submitting an order does not automatically mean that we have accepted it.

After an order is placed, you may receive an automated confirmation email. This confirms that we received your order request, but it does not necessarily constitute final acceptance.

An order is accepted when:

  • We confirm that it has been approved for fulfilment;
  • The order is dispatched; or
  • We otherwise confirm acceptance in writing.

We reserve the right to refuse, limit or cancel an order when reasonably necessary, including when:

  • A product is unavailable;
  • Payment cannot be authorized;
  • The billing or shipping information is incomplete;
  • We identify an obvious pricing or product-information error;
  • We suspect fraud or unauthorized activity;
  • An order appears to be intended for unauthorized resale;
  • Delivery to the requested destination is unavailable;
  • The order violates these Terms.

When we cancel an order after payment has been collected, we will refund the applicable amount to the original payment method.

9. Customer Information

You agree to provide accurate, current and complete information when placing an order or creating an account.

This includes your:

  • Full name;
  • Email address;
  • Telephone number;
  • Billing address;
  • Shipping address;
  • Payment details.

You are responsible for checking this information before completing checkout.

Contact us as soon as possible at info@tedandteddy.com when you notice an error. We cannot guarantee that an order can be changed once processing or fulfilment has started.

You may be responsible for additional shipping costs caused by an incorrect or incomplete address supplied by you.

10. Payments

Payments are processed through Shopify and the payment providers available during checkout.

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method;
  • The information provided is accurate;
  • You authorize the applicable charges associated with your order.

We do not guarantee that every payment method will remain available at all times.

Your bank, card issuer or payment provider may apply separate terms, exchange rates or fees.

11. Shipping and Delivery

Shipping methods, estimated delivery times and applicable charges are described in our Shipping Policy or during checkout.

Delivery times are estimates rather than guarantees unless we expressly state otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Courier delays;
  • Customs processing;
  • Weather conditions;
  • Transportation disruption;
  • High seasonal demand;
  • Incorrect address details;
  • Public holidays;
  • Local service interruptions.

You are responsible for providing a complete and accessible delivery address.

Please review our Shipping Policy for further information.

12. International Orders, Customs and Import Charges

International orders may be subject to customs inspections, duties, taxes, brokerage fees or import charges.

Unless we expressly state otherwise, these charges are the customer’s responsibility and are not included in the product or shipping price.

We do not control the amount charged by customs or local authorities.

You are responsible for ensuring that the products ordered may lawfully be imported into your destination country.

13. Returns, Exchanges and Refunds

Returns, exchanges, cancellations and refunds are governed by our Refund Policy.

Before making a purchase, please review that policy carefully, including:

  • The applicable return period;
  • Product eligibility requirements;
  • Hygiene or safety exclusions;
  • Return-shipping responsibilities;
  • Conditions for damaged or incorrect products;
  • Refund-processing times.

These Terms do not exclude rights that cannot legally be excluded under applicable consumer-protection law.

14. Promotions and Discount Codes

Promotional offers may be subject to additional conditions, including:

  • A start and end date;
  • Minimum spending requirements;
  • Product exclusions;
  • Customer or geographic restrictions;
  • One use per customer;
  • Limited availability.

Unless stated otherwise:

  • Discount codes cannot be exchanged for cash;
  • Discount codes cannot be applied to previous purchases;
  • Multiple discount codes cannot be combined;
  • Promotions may end when the allocated stock is exhausted.

We may refuse or cancel the use of a promotional offer when it has been used fraudulently or contrary to its stated conditions.

15. Accounts and Passwords

You may be able to create a customer account.

You are responsible for:

  • Keeping your login details confidential;
  • Restricting access to your device;
  • Activities conducted through your account;
  • Informing us promptly of suspected unauthorized use.

We may suspend or close an account when we reasonably suspect fraud, misuse or a breach of these Terms.

16. Intellectual Property

All content available through our website is owned by, licensed to or lawfully used by Ted & Teddy.

This may include:

  • The Ted & Teddy name and logo;
  • Website design;
  • Product photography;
  • Graphics;
  • Text;
  • Videos;
  • Icons;
  • Product descriptions;
  • Software;
  • Page layouts.

You may access this content for personal, non-commercial shopping purposes.

Without our prior written permission, you may not:

  • Copy or reproduce our content;
  • Modify or distribute it;
  • Sell or commercially exploit it;
  • Use our branding in a misleading way;
  • Remove copyright or ownership notices.

Third-party trademarks and content remain the property of their respective owners.

17. Customer Reviews and Submissions

When you submit a review, photograph, message, suggestion or other content to us, you confirm that:

  • The content is accurate and based on your genuine experience;
  • You own the content or have permission to submit it;
  • It does not infringe another person’s rights;
  • It is not unlawful, threatening, defamatory or discriminatory;
  • It does not contain malware, spam or deceptive advertising;
  • You are not impersonating another person.

You grant Ted & Teddy a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit, translate, publish and display submitted content for business, marketing and promotional purposes, subject to applicable law.

We may moderate or remove submitted content, but we are not obligated to publish every submission.

We will not knowingly present fabricated reviews as authentic customer experiences.

18. Third-Party Services and Tools

Our website may use services provided by third parties, such as:

  • Shopify;
  • Payment processors;
  • Delivery companies;
  • Analytics providers;
  • Marketing platforms;
  • Review applications;
  • Customer-service tools;
  • Fulfilment partners.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for a third party’s independent acts, omissions, website availability or data practices, except where applicable law provides otherwise.

Your use of an optional third-party service is at your own discretion.

19. Third-Party Links

Our website may contain links to external websites.

These links are provided for convenience and do not necessarily mean that we endorse the external website, business or content.

We are not responsible for:

  • The content of third-party websites;
  • Their security;
  • Their products or services;
  • Their privacy practices;
  • Transactions made directly with them.

Review the relevant third party’s policies before supplying information or completing a transaction.

20. Privacy

Our collection and use of personal information are explained in our Privacy Policy.

By using our services, you acknowledge that your personal information will be processed as described in that policy and as permitted by applicable law.

Privacy questions may be sent to info@tedandteddy.com.

21. Errors and Corrections

Our website may occasionally contain:

  • Typographical errors;
  • Incorrect prices;
  • Inaccurate product descriptions;
  • Incorrect promotions;
  • Availability errors;
  • Shipping-estimate errors.

We may correct such information and, where reasonably necessary, cancel an affected order.

When an order is cancelled because of our error after payment, we will refund the amount paid for the cancelled item or order.

22. Website Availability

We aim to keep our website accessible and functioning properly, but we do not guarantee that it will always be:

  • Available without interruption;
  • Free from technical errors;
  • Compatible with every device;
  • Free from harmful third-party interference.

We may modify, suspend or discontinue parts of the website for maintenance, security, operational or commercial reasons.

Nothing in this section removes liability that cannot legally be excluded.

23. Disclaimer of Warranties

To the maximum extent permitted by law, our website and online services are provided on an “as available” basis.

We do not guarantee that:

  • The website will always be uninterrupted or error-free;
  • Every product will remain available;
  • General website information will meet every user’s individual needs;
  • Third-party services will always function correctly.

Products remain subject to any express product warranty, mandatory legal guarantee or consumer right that applies to the purchase.

We do not exclude or limit warranties, guarantees or conditions where doing so is prohibited by law.

24. Limitation of Liability

To the maximum extent permitted by applicable law, Ted & Teddy will not be responsible for indirect, incidental, special or consequential losses arising from use of the website or products.

This may include losses relating to:

  • Lost profits;
  • Lost business opportunities;
  • Lost data;
  • Business interruption;
  • Indirect replacement costs.

Where our liability may lawfully be limited, our total liability relating to a particular order will not exceed the amount you paid for that order.

These limitations do not apply where liability cannot legally be excluded or limited, including where applicable law protects consumers against such exclusions.

Nothing in these Terms excludes liability for fraud, wilful misconduct or any other liability that cannot lawfully be excluded.

25. Improper Product Use

Ted & Teddy is not responsible for injury, damage or loss caused by:

  • Use contrary to product instructions;
  • Selecting an unsuitable size;
  • Continuing to use a damaged product;
  • Failing to supervise a pet when supervision is recommended;
  • Allowing a pet to ingest part of a non-edible product;
  • Modifying a product;
  • Using a product for an unintended purpose.

This section does not limit any rights or remedies available for a defective, unsafe or incorrectly described product under applicable law.

26. Indemnification

To the extent permitted by law, you agree to compensate Ted & Teddy for reasonable losses, claims and expenses arising directly from:

  • Your unlawful use of the website;
  • Your intentional violation of these Terms;
  • Your infringement of another person’s rights;
  • Content you submit unlawfully.

This section does not apply where the claim results from our own negligence, unlawful conduct or breach of a legal duty.

27. Termination

These Terms remain effective while you use our website or services.

You may stop using our services at any time.

We may restrict or terminate your access when:

  • You materially breach these Terms;
  • We reasonably suspect fraud or unlawful activity;
  • Continued access presents a security risk;
  • We are legally required to do so.

Provisions that are intended to continue after termination will remain effective, including provisions concerning intellectual property, liability and outstanding payments.

28. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

29. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.

A waiver is effective only when confirmed by us in writing.

30. Entire Agreement

These Terms and the policies referenced within them form the agreement between you and Ted & Teddy regarding your use of our website and services.

They replace prior communications or understandings relating to the same subject matter, except where we have expressly agreed otherwise in writing.

31. Governing Law

Any mandatory consumer rights available in the customer’s place of residence will continue to apply where the law requires this.

Before publication, replace this section with the correct jurisdiction for the person or legal entity that actually operates Ted & Teddy. Do not automatically use Ontario merely because “Toronto” appears in the store branding.

32. SMS Marketing

This section applies only when Ted & Teddy offers SMS or text-message marketing.

When you voluntarily subscribe to text messages, you agree to receive recurring communications that may include:

  • Marketing promotions;
  • Product updates;
  • Cart or checkout reminders;
  • Transactional updates;
  • Requests for feedback.

Message frequency may vary. Consent to marketing texts is not a condition of purchase.

Message and data rates may apply depending on your mobile provider.

You may unsubscribe by replying STOP to a marketing message or by using another opt-out method provided in the message.

For assistance, follow the instructions in the message or contact info@tedandteddy.com.

You may continue to receive essential communications relating to an active order where permitted by law.

Delete this section when you do not use SMS marketing.

33. Email Marketing

When you subscribe to our marketing emails, we may send information about:

  • Products;
  • Promotions;
  • Special offers;
  • Store updates;
  • Relevant pet-related content.

You may unsubscribe at any time by using the unsubscribe link in the email.

Unsubscribing from marketing does not prevent us from sending essential transactional emails, such as order confirmations or shipping updates.

34. Changes to These Terms

We may revise these Terms when our services, technology, business practices or legal obligations change.

The current version will be published on this page with an updated “Last updated” date.

Changes will apply from the date they are published unless otherwise stated.

Where legally required, we will provide additional notice or request renewed consent.